Contact

Contact

Email us at **support@thetitanium.co**.

One inbox, answered by the people who run the company. We reply within 1 business day, Monday to Friday. Messages sent over a weekend or a U.S. federal holiday are answered the next business day.

What to include

The more of this you put in the first email, the faster we can fix things:

- **Your order number.** It starts with # and is in your confirmation email.

- **The email address you ordered with**, if it is different from the one you are writing from.

- **What you need.** A return, a delivery question, a defect, an address change, or something else.

- **Photos**, if the pan or the box arrived damaged. Include the outer packaging before you throw it away.

Common requests

- **Returns.** See the Refund Policy, then email us and we will send a prepaid label.

- **Where is my order.** Tracking numbers are emailed once the parcel is scanned. Check the Shipping Policy for typical timings before you write, and if the tracking has genuinely stalled, tell us the order number and we will chase the carrier.

- **Address correction.** Email within 12 hours of ordering. After that the order may already be with our fulfillment partner.

- **Wholesale, press and partnerships.** Same address. Put the topic in the subject line.

We do not have a phone line. Email keeps a record of what was agreed, which is better for both of us when a return or a carrier claim is involved.