Refund Policy
The 90 day guarantee
You have 90 days from the day your order is delivered to return it for a full refund of the purchase price.
Cook on the pan. Use it every day. If it does not hold up to how you cook, send it back. A used pan is still eligible for a full refund. There is no restocking fee, and we pay for return shipping.
The guarantee covers one pan per customer. If you bought several and want to return all of them, email us and we will sort it out case by case.
How to start a return
1. Email support@thetitanium.co with your order number and the name on the order.
2. Tell us briefly what did not work. You do not have to justify the return, but the feedback helps us.
3. We reply within 1 business day with a prepaid return label.
4. Pack the pan, attach the label, and drop it at [PLACEHOLDER: carrier and drop-off instructions for the return label, e.g. any USPS location].
Keep the tracking receipt until your refund lands.
Condition requirements
Return the pan itself. Scratches, discoloration, seasoning and normal cooking wear are fine.
Use the original box if you still have it. If you do not, any sturdy box with padding is acceptable. What we ask is that the pan arrives in one piece: a pan that is cracked or bent in transit because it was posted loose in a padded envelope may not qualify for a full refund.
We cannot accept returns of items that are not ours, or items bought from a reseller rather than thetitanium.co.
Refund timing
We inspect returns within 2 business days of delivery to our returns address. We issue the refund to your original payment method the same day we approve it.
Your bank or card issuer then takes 5 to 10 business days to post the money to your account. That part is outside our control.
You will get an email when the refund is issued.
Refunds of shipping
If you paid for shipping on the original order, we refund it too when you return within the 90 day window.
The exception is a parcel returned to us undelivered because of an incorrect address. See our Shipping Policy for how those are handled.
Damaged or defective items
If the pan arrives damaged, or a defect shows up in normal use, email support@thetitanium.co with your order number and photos of the problem. Include a photo of the outer box if the damage happened in transit.
We will send a replacement at no charge, or refund you in full, whichever you prefer. You will not need to return the damaged pan in most cases. If we do need it back, we send a prepaid label.
Report transit damage within 7 days of delivery so we can claim against the carrier. Defects that appear later are covered by the 90 day guarantee and by [PLACEHOLDER: state the length and terms of any manufacturer warranty beyond 90 days, or delete this clause if there is none].
Exchanges
We sell one size at present, so most exchanges are a like for like replacement of a damaged or defective pan. Email support@thetitanium.co and we will arrange it directly.
If you want to swap for a different product once our range grows, the simplest route is to return the pan for a refund and place a new order.
Cancelling an order
Email support@thetitanium.co as soon as you can. If the order has not been passed to fulfillment, we cancel it and refund you in full within 1 business day. Once it has shipped, treat it as a return under the 90 day guarantee.
After 90 days
We cannot refund a return that reaches us more than 90 days after delivery, but we would still like to hear from you. Email support@thetitanium.co and we will see what we can do.
Contact
support@thetitanium.co, replies within 1 business day.
Returns address: [PLACEHOLDER: full returns address, including whether returns go to the fulfillment partner or to the registered business address.]