Shipping Policy
The Titanium Company ships to addresses in the United States only. We do not ship internationally at this time, and we cannot ship to Puerto Rico, Guam, the U.S. Virgin Islands, or other U.S. territories.
Processing
Orders are processed in 1 to 2 business days after payment clears. Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed after 2:00 PM Eastern Time are counted from the next business day.
Delivery windows
Our cookware ships from a third party fulfillment partner, so transit takes longer than it would from a domestic warehouse. Expect delivery within 7 to 14 business days after your order is processed. Total time from order to doorstep is typically 8 to 16 business days.
These are estimates, not guarantees. Weather, carrier backlogs, customs inspections and peak seasons around Thanksgiving and December can add time.
Shipping cost
Shipping is free on every order within the United States.
Tracking
You will get a confirmation email as soon as you order. A second email with a tracking number follows once the parcel is scanned by the carrier, usually within 1 to 2 business days of processing.
Tracking can take 3 to 5 days to show its first movement. That gap is normal and does not mean the parcel is lost. If tracking has not updated for 10 business days, email support@thetitanium.co with your order number and we will open an investigation with the carrier.
Address accuracy
You are responsible for the address you enter at checkout. Check the street number, apartment or unit, and ZIP code before you pay.
If you spot a mistake, email support@thetitanium.co within 12 hours of ordering with your order number and the corrected address. We will change it if the order has not shipped. Once it has shipped we cannot reroute it.
Parcels returned to us because of an incorrect or incomplete address will be reshipped once you confirm a corrected address. You cover the reshipping cost in that case. If you prefer a refund instead, we refund the product price less the original outbound shipping cost.
PO boxes and military addresses
We ship to street addresses. Our carrier cannot reliably deliver to PO boxes, or to APO, FPO and DPO military addresses, so please give us a street address at checkout.
If you can only receive mail at a PO box or a military address, email support@thetitanium.co before you order and we will tell you honestly whether we can get a parcel to you. If an order is placed to one of these addresses and the carrier returns it, we refund you in full including the outbound shipping.
Lost parcels
A parcel is treated as lost if tracking shows no delivery scan 20 business days past the end of the estimated delivery window. Email support@thetitanium.co and we will send a replacement at no cost to you, or refund you in full. Your choice.
Parcels marked delivered but not received
If tracking says delivered and the parcel is not there:
1. Check around the property, with neighbors, and with your building's front desk or mail room.
2. Wait 48 hours. Carriers sometimes scan a parcel as delivered a day before it arrives.
3. If it still has not turned up, email support@thetitanium.co within 7 days of the delivery scan.
We will file a claim with the carrier. Where the claim confirms the parcel was misdelivered or stolen in transit, we replace or refund it. We are not able to cover theft from your property after a confirmed delivery, though we will still help you file a police report and a carrier claim.
Damaged on arrival
If the box or the pan arrives damaged, photograph the outer packaging and the item before you discard anything, then email support@thetitanium.co within 7 days of delivery. See our Refund Policy for what happens next.
Split shipments and backorders
If an item is out of stock after you order, we will email you within 1 business day with the expected restock date. You can wait or cancel for a full refund.
Questions
Email support@thetitanium.co. We reply within 1 business day.