Limited Lifetime Warranty
This is a Limited Warranty as that term is defined by the Magnuson-Moss Warranty Act. Read it before you buy. You do not need to register your purchase, and registration is not a condition of coverage.
Who is covered
The original purchaser, for as long as they own the pan. Proof of purchase is required, which for direct orders means your order number. This warranty is not transferable if the pan is resold or given away.
What is covered
Defects in materials and workmanship for the useful life of the product. In practice that means:
- The pan cracks, splits, or develops a hole under normal household cooking
- A handle or rivet fails, loosens beyond repair, or separates
- The base warps under normal stovetop use, to the point the pan no longer sits flat
- The metal delaminates or shows a material flaw present from manufacture
If we confirm a covered defect, we will repair the pan or replace it, at our option, at no charge to you including return shipping. If the same model is no longer made, we will send the closest current equivalent.
What is not covered
Titanium does not wear out, but it does show its age. The following are normal and are not defects:
- Scratches and scuffs, including from metal utensils
- Bronze, blue, or rainbow discoloration where the pan has been heated. This is a surface oxide layer, it is inert, and it does not affect cooking
- Stains, water spots, or dulling of the finish
- Food sticking, which is a matter of preheating and oil rather than a fault
We also cannot cover:
- Damage from overheating, from heating the pan empty, or from thermal shock such as plunging a hot pan into cold water
- Damage from misuse, accident, dropping, or modification
- Damage from commercial or institutional use. This warranty covers household use
- Damage that happens after delivery in transit, storage, or resale
- Any pan not bought from us or an authorized seller
How to make a claim
Email support@thetitanium.co with:
- Your order number
- Clear photographs showing the problem
- A short description of what happened and how the pan is used
We aim to respond within one business day. We may ask for further photographs, and in some cases we may ask you to return the pan so we can examine it, at our cost.
How this differs from the 90 day guarantee
They are two separate things and they cover different situations.
| 90 day guarantee | This warranty | |
|---|---|---|
| Why you would use it | You do not want the pan | The pan is faulty |
| Time limit | 90 days from delivery | For as long as you own it |
| Condition of the pan | Used is fine | Any |
| What you get | Your money back | Repair or replacement |
Within 90 days of delivery you can return the pan for any reason at all, including simply not getting on with it, and we refund you and pay the return postage. See our Refund Policy. After 90 days, this warranty is the remedy that remains.
Your legal rights
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
Some states do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you.
Except where prohibited by law, our liability under this warranty is limited to repair or replacement of the product, and we are not liable for incidental or consequential damages.
Warrantor
[PLACEHOLDER: registered legal business name and entity type]
[PLACEHOLDER: registered physical business address]
support@thetitanium.co